Analysts must place considerable attention on delivering their findings to, and gaining the attention, understanding, confidence, and ultimately trust, of their decision makers. Presenting results to decision-making clients is one of the vulnerable areas where intelligence, insights and other strategy-related processes can fail.
There are numerous options for presenting results, and these include:
- Face to Face briefings
- Written reports and briefings
- Presentations in Meetings, Seminars and Workshops
- Email/instant messaging
- Web based solutions and systems
Whatever method is chosen, this paper expands on the different types of reports available to analysts as well as the communication difficulties analysts face. For example, Table 1 outlines the key considerations when communicating across cultures and countries.
In order to develop and keep their clients’ trust, analysts must constantly acquire and enhance an in-depth understanding of their enterprise’s business, industry, and markets. Additionally, they must always relate their key conclusions and recommendations back to what is important to their business. If they do not, they will have little ability to persuade their customers, build their influence, or impact business decisions. Good communication is key.